Having a pay at the table solution that is mobile friendly and truly self checkout would actually solve two of these Dine and Dash guests that your restaurant gets today. They didn't come to your restaurant to Dine and Dash but due to circumstances and the lack of options they did. Guest number 2 forgot their wallet, however barely anyone leaves the house without their smartphone! Mobile wallets like Apple Pay and Google Pay can now store your credit card in the mobile application and become a way to pay even if you forget your wallet. It is important that your restaurant supports an application, like Taby, that enables mobile walltet payments on each table. Guest number 4 had a terrible experience at your restaurant for one reason or another. As a restaurant employee we like to think that our service is better than everyone else but we all have had a guest complain or ask us to bring their check at some time. No one has the mind reading capability that is able to know when to bring the check at the exact time without being pushy. Having a pay at the table option that is truly self checkout like Taby allows this customer to pay when they choose to leave without the guess work. Another way to look at this might be through asking yourself this question: Have you ever had a better experience by someone forcing you to do things by their timing and not giving you freedom of choice?
The ability to pay your meal and leave a full service restaurant has been around now since 2014. Among some of the larger chains that have rolled out tablets in all of their restaurants are Olive Garden, Chili's, Red Robin, and Uno Pizzeria. Together there are thousands of locations all accross the United States that have had tablets for years. Most of these restaurants started roll outs in 2014 and saw massive impact to their profit margins by rolling these out so they continued to roll them out to more restaurants. Today Darden, the parent of Olive Garden, has rolled out tablets to some of their other brands like Cheddar's Scratch Kitchen. Jack Baum, Ziosk chairman and chief executive, said that they are seeing about 92% of all transactions going through Ziosk.  These restaurants are publicly owned or answer to private equity firms where their financial statements need to be clearly explained. Having pay at the table has been a clear revenue generator for all of these restaurants.
The reality is if you are the "evil" Dine and Dash guest mentioned above there are so many places you can get "free" food today. Take a look at how online ordering has changed for so many restaurants. If I order food online from Chipotle, Panera, PotBelly or virtually any Quick Service deli I walk into the restaurant to pick up my food off of a shelf. I don't talk to anyone and nobody asks to verify that I paid for my order. Take a look at how retail has evolved in the last five years. Almost any grocer now has a self checkout option that allows guests to check out on the honors system. Most have someone supervising these kiosks however there are too many people to watch to deter theft and they frequently get pulled away to help answer a question. What they are finding is that the profits far outweigh the increase in business that convenience and experience bring to that business.
In conclusion the "evil" person has been there and always will be but having a technology in your restaurant does not attract or change the integrity of your guests. Inegrity is part of who you are as a person. Would you be more likely to Dine and Dash from a restaurant that has a pay at the table option like Ziosk or Taby? If you are reading this article then we already know the answer is No because you care about people who do the right thing and that won't change due to technology. Why do you expect other people to behave differently from you? The data is clear restaurants are moving in big steps towards making the guest experience more convenient and that includes massive roll outs of technologies like Taby. Keep in mind that not all Dine and Dash customers are "evil" and giving them options means you get paid.